Returns & Exchanges
At Kroma Wellness, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print a prepaid shipping label, which will be sent directly to your registered email address.
Pack Your Items
Securely place the items in their original packaging with all tags attached and drop the package off at any authorized shipping location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing